1. Data We Collect

At Concord Care LLC (“Concord Care,” “we,” “our,” “us”), we collect information to provide safe and reliable services:

• Personal Identifiers: Your name, email address, and phone number, which you provide when contacting us, requesting care, or signing up for appointment updates.

• Appointment Details: Information necessary to schedule, confirm, and manage client and caregiver appointments.

• Engagement Data: Technical information such as IP address, browser type, and pages visited to improve our website functionality.

• Cookies & Tools: We use cookies and similar technologies to enhance navigation, analyze usage, and store preferences.

2. How We Use Your Information

The information we collect is used only to:

• Provide, manage, and improve our services.

• Confirm and update clients regarding their scheduled appointments.

• Notify caregivers about client appointments.

• Respond to support inquiries and provide customer assistance.

We do not use your phone number or email for marketing, promotions, or unrelated newsletters.

3. SMS and Email Communications

• By providing your phone number, you consent to receive appointment reminders and updates from Concord Care.

• Message frequency may vary depending on your scheduled appointments.

• Message and data rates may apply.

• You may opt out at any time by replying STOP to any SMS message. Reply HELP for assistance.

• By providing your email, you consent to receive appointment-related messages. You may unsubscribe from emails at any time using the unsubscribe link.

4. Information Sharing

Concord Care is committed to protecting your privacy.

• We do not share, sell, or rent your phone number, email address, or any personal data with third parties.

• Information will only be disclosed if required by law or as necessary to deliver services you have requested.

5. Data Security Commitment

We use appropriate technical, administrative, and physical safeguards to protect your personal information against unauthorized access, disclosure, or misuse.

6. Your Data Rights

You have the right to:

• Review, update, or request deletion of your personal data.

• Withdraw consent to receive SMS or email communications at any time.

• Contact us with questions about how your information is handled.

7. Policy Updates

We may update this Privacy Policy & Terms of Use from time to time. Updates will be posted on this page with a revised “Last Updated: August 19, 2025” date.

8. Contact Us

If you have questions or need support, please contact us at: info@theconcordcare.com